Privacy Policy

​Mujō TECH Limited (we, us, our) complies with the New Zealand Privacy Act 2020 (the Act) when dealing with personal information. Personal information means information about an identifiable individual (a natural person).

This policy explains how we collect, use, disclose, and protect your personal information. It does not limit or exclude your rights under the Act. For more information on the Act, see www.privacy.org.nz.

 

Our Role with Your Information

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When you use our services, we act in two distinct capacities depending on the context:

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As an Agent for our Business Clients: When we collect and process the personal information of Consumers on behalf of a Business (e.g., when you subscribe to a Business's offering), we are acting as an "agent" or "processor" for that Business. The Business's privacy policy governs the use of your information in this context.

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As an Agency in our Own Right: When we collect personal information directly from Consumers or Businesses for our own purposes (e.g., to create a Treue account, process our own service fees, or for platform-wide analytics), we are acting as an "agency" or "controller" of that information. This policy governs our use of your information in this context.

 

Changes to this policy

 

We may update this policy from time to time by uploading a revised version to our website. For any significant changes that materially affect how we handle your personal information, we will provide more prominent notice, such as by sending you an email or displaying a notification within the App. The changes will apply from the date we upload the revised policy.

 

This policy was last updated in August 2025.

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What Personal Information We Collect and Why

 

We collect personal information to provide and improve our services. The type of information we collect depends on whether you are a Consumer using the Treue app or a Business using our platform.

 

For Consumers (App Users):

 

• Identity & Contact Information: When you create an account, we collect your name, email address, mobile and date of birth to set up and manage your profile.

• Location Information: With your permission, we collect your device's location to provide location-based services, such as helping you discover and check in at nearby Businesses. We may also collect and store your city, region, and postcode to personalise your experience.

  Subscription & Transaction Information: We collect and store a record of your subscriptions and transactions purchased from Businesses through the App to facilitate those transactions and display your purchase history.

  Profile and Loyalty Information: We collect and store information related to your activity on the platform, including your loyalty points, tier status, saved businesses, and a record of your transactions made through the App. This is necessary to operate the loyalty and subscription programs.

• Stripe Payments. We do not store your full payment card details on our servers.

• Usage Information: We collect information about how you use the App, such as which Businesses you interact with, to analyse performance and improve our services.

• User-Generated Content: We collect information you voluntarily provide, such as reviews or feedback about businesses.

 

For Businesses (Our Clients):

 

• Business & Contact Information: To set up your account, we collect your business name, address, logo, images, open hours, website URL, social URL, and the name, email, and phone number of your designated contact person(s).

• Financial & Payout Information: To process your subscription fees and facilitate payouts from your customers, we require you to provide financial information, such as bank account details, directly to our payment partner, Stripe, through the Stripe Connect onboarding process.

• Platform Usage Data: We collect information about how your personnel use the web dashboard and other tools to provide support and improve our services.

 

Who do we collect your personal information from

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We collect personal information about you from:

• You, when you provide it directly to us via our app, website forms, contact communications, or when using our services.

• Third parties, where you have authorised this or where information is publicly available.

  

How we use your personal information

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We use your personal information to:

• Provide, operate, and improve our app and services.

• Capture, reward, and retain customers with zero friction.

• Communicate with you, including responding to inquiries and sending updates.

• Send marketing and promotional communications (with your consent where required).

• Analyse usage trends and app performance using tools such as Google Analytics.

• Protect the security and integrity of our services.

  

Disclosing your personal information

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We may disclose your personal information to:

• The specific Business a user subscribes to, so they can provide the service.

• Our payment processor, Stripe, to facilitate transactions.

• Our cloud hosting providers and app development partners.

• A potential purchaser of our business

• Service providers who support our marketing and analytics activities, such as Google Analytics.

• Any other third parties authorised by you or required by law.

 

Our key service providers, such as our cloud hosting provider and payment processor, are located in countries including Australia and the United States. This means your personal information may be transferred and stored in these locations.

 

Cookie Policy

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Cookies are small text files stored on your device (computer, tablet, or mobile) when you visit certain websites or use apps. We use cookies and similar technologies to operate our services and improve your experience.

 

How We Use Cookies

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• Strictly Necessary Cookies: These are essential for the operation of our platform. They enable core functionality such as user authentication (keeping you logged in) and security. Our services cannot function properly without them.

• Analytics & Performance Cookies: These cookies help us understand how you use our App and website. We use this data to analyse performance, identify trends, and make improvements to our services. We use third-party services like
  Google Analytics for this purpose.

• Functionality Cookies: These cookies allow us to remember choices you make (such as your username or language preference) to provide a more personalised and convenient experience.

 

Cookies and Tracking Technologies
 

We use cookies (for our websites and web apps) and similar technologies like mobile device identifiers (for our mobile apps) to provide, secure, and improve our services.

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What We Use These For:

• Strictly Necessary: These are essential for the platform to function. They are used for security, user authentication (keeping you logged in), and managing your account. You cannot disable these and use our services.

• Analytics & Performance: These help us understand how you use our platforms. We use this data to identify trends, fix bugs, and improve our services. We use third-party services like Google Analytics for this.

• Functionality: These technologies allow us to remember choices you make (such as your username or preferences) to provide a more convenient and personalised experience.

 

How to Manage Your Preferences:

• For our Website and Web App: You can control and manage cookies through your web browser's settings. Please note that if you disable or block strictly necessary cookies, our website and web app may not function correctly, and you may be unable to log in.

• For our Mobile Apps: You can manage most data-sharing preferences (like analytics or location) through your device's built-in privacy settings.

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Public content

 

If you post personal information publicly on our app (such as in reviews or forums), you acknowledge that this information will be publicly accessible.

 

Children's Privacy

 

Our services are not intended for or directed at children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under this age, we will take steps to delete such information from our files.

 

Protecting your personal information

 

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, or disclosure.

 

Data Retention

 

We will retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including for any legal, accounting, or reporting requirements.

 

When your account is terminated, we will take steps to either delete or de-identify your personal information within a reasonable timeframe, in accordance with our data deletion policies and legal obligations. Anonymised and aggregated data, which can no longer be associated with you, may be retained indefinitely for analytical purposes.

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Your Right to Account Deletion

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In accordance with App Store guidelines, you have the right to request the deletion of your account and associated personal information at any time.

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This action can be initiated directly from the 'Account' settings menu within the Treue app. Please refer to our Platform Terms of Service for full details on the deletion process and its consequences.

 

Accessing and correcting your personal information

 

Subject to certain grounds for refusal under the Privacy Act 2020, you have the right to:

• Access your readily retrievable personal information that we hold, and

• Request corrections to your personal information.

 

Before we process your request, we will require evidence to confirm your identity as the individual to whom the information relates.
 

If we consider your requested correction reasonable and are able to make the change, we will update your information accordingly. If we do not make the correction, we will take reasonable steps to note your correction request on the relevant personal information.
 

To exercise these rights, please email us at info@treue.co.nz with:

• Proof of your identity, and

• Details of the information or correction you are requesting.

 

Internet use

 

While we use reasonable measures to secure online transmissions, providing information over the internet carries some risk, which you accept when using our services. If you follow a link on our website to another site, the owner of that site will have its own privacy policy relating to your personal information. We suggest you review that site’s privacy policy before you provide personal information.

 

Contacting us

 

If you have any questions about this policy or your personal information, please contact us at info@treue.co.nz